Refund and Return Policy for CLKTopic

Effective Date: November 29, 2024

At CLKTopic, we are committed to providing you with the best shopping experience, and we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied with your order, our Refund and Return Policy ensures that you have options to resolve any issues in a timely and hassle-free manner.

1. Return Eligibility

We accept returns on all men’s rings purchased through our website, provided that the following conditions are met:

  • The item must be returned within 30 days from the date of delivery.
  • The product must be in its original, unused condition, with all tags, packaging, and accessories included.
  • The item must not show any signs of wear, damage, or alterations.
  • Custom or personalized items (engraved or modified) are non-returnable unless defective.

2. How to Initiate a Return

If you would like to return your order, please follow these steps:

  1. Contact Our Customer Service Team: To begin the return process, reach out to our customer support team at info@clktopic.click or call us at (567) 207-2796. Please provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Our customer service team will issue you a Return Authorization Number (RAN) and instructions for returning your item. Please note that returns will not be accepted without a valid RAN.

  3. Ship the Item Back: Once you have received your RAN, carefully package the item in its original packaging (if possible), and ship it back to the following address:

    CLKTopic Returns
    52 W Perry St, Tiffin, Ohio (OH), 44883
    Return Authorization Number (RAN): [Insert RAN]

    Please ensure that you choose a secure shipping method with tracking to avoid any issues with lost returns. Return shipping costs are the responsibility of the customer unless the return is due to a defective product.

3. Refunds

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.

  • Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., defective or incorrect item received).
  • Partial refunds may be issued for items that do not meet our return eligibility criteria.

4. Exchanges

If you would like to exchange your men’s ring for a different size, color, or style, please follow the return process above. Once we receive your returned item, we will issue a store credit that you can use toward your exchange. The exchange item will be shipped to you as soon as the return is processed.

  • If the exchange involves a price difference, you may need to pay the difference or receive a refund if the new item is priced lower.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will cover the cost of return shipping for defective items and provide a full refund or exchange.

To request a return for a defective or damaged product:

  • Notify us within 7 days of receiving the item.
  • Provide photographic evidence of the damage or defect.

6. Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized rings (e.g., engraved items)
  • Products that have been altered or resized after purchase
  • Sale or clearance items, unless otherwise specified

7. Cancellations

You can cancel an order within 24 hours of purchase by contacting our customer service team. If your order has already been processed or shipped, it will not be eligible for cancellation, but you can initiate a return once you receive the product.

8. International Returns

For international orders, return shipping fees are the responsibility of the customer. Refunds will be issued in the original currency of the purchase, and any applicable international duties or taxes are non-refundable. We recommend using a secure shipping service with tracking for returns.

9. Contact Us

If you have any questions about our Refund and Return Policy, or if you need assistance with a return or exchange, please contact our customer service team:

CLKTopic
Street: 52 W Perry St, Tiffin, Ohio (OH), 44883
Phone: (567) 207-2796
Email: info@clktopic.click
Website: clktopic.click